Service design and Customer journey mapping workshops
As I attained the Nielsen Norman Group UX Professional certification in Mobile and Multichannel UX, I passed the modules “Service design” and “Customer Journey mapping”. This has given me the necessary skills to lead workshops in these topics for any kind of product or service offering.
This means I have been able to help start-ups critically analyse their product or service offering and identify core problems in their user journeys. Using service design and customer journey mapping has 3 main benefits:
The usual format of a customer journey workshop will include the following parts:
During this specific workshop I was invited to work with the crypto start-ups at Crypto Valley Venture Capital. These innovative start-ups were all using blockchain technology in their product. This ranged from parcel delivery to indexing farming and land in Brazil to owning unique digital pets as a form of donating to a wildlife preservation charity. Below you can see some pictures of the session, which lasted about 2 hours.