KBC Bank Instant Payments

Instant Payments

Introduction

During a project aimed at increasing the overall quality of micro-interactions within the bank, I worked on creating this interaction feedback for instant payments. Instant payments could be immediately validated giving you a green checkmark feedback once a payment had been confirmed to arrive on the beneficiary bank account within seconds.

However, there were still some challenges: for example we experienced status uncertainty upon completion and were unsure about the amount of time to wait for the confirmation to return. We approached this statistically and decided on a 3 second feedback time, during which we covered most complete transactions and had few uncertain or failed transactions.

The uncertain and failed transactions were then converted from “instant payments” to regular payment, still often arriving within a few minutes.

Below you can see the “failed” and “unsure” scenarios:

The “making off” in after effects: